REFUND POLICY

Your purchase of iKeyMonitor shall be regulated by this Refund Policy.

Please read the following carefully to ensure you are fully aware of your rights before placing an order.

General

If our products don’t work on your devices within 30 days of purchase and our technical staff can’t resolve the problem for you, we will refund your money according to the following refund policy. However, we believe that if you seek professional help from our 24×7 Live Chat support, all the problems will be resolved as soon as possible, and most refund requirement will be avoided. We will try our best to provide you with the best products and services.

Refund Conditions

iKeyMonitor

  1. Subject to the laws of England and Wales and to this Refund Policy conditions, you have 14 days for a “cooling-off period”. You may be eligible to receive a refund when our products don’t work on your devices and our technical staff can’t resolve the problem for you within 30 days following the day of your purchase as long as refund reasons do not contradict the Refund Policy conditions outlined below.
  2. The claim for refund may be issued when you are charged on an automatic renewal within 14 days.
  3. No refund will be issued after 30 days since the purchase date.
  4. In case of the refund issuance please note that each transaction 10% will be deducted from the refunded amount as fees charged by banks and payment processing companies.

No refund can be issued to a user in case the reasons for a refund are completely beyond iKeyMonitor control. They include, but are not limited to:

  1. a target phone is not owned by a user or a user did not receive a consent of a target phone owner to install the iKeyMonitor;
  2. a target phone does not have Internet access (no money left on the target phone account, temporary service interruption, roaming-related problem, etc.);
  3. update of operating system of a target phone;
  4. a target phone was reset to original factory settings;
  5. a user’s target phone is not in compliance with the iKeyMonitor Compatibility Requirements;
  6. a user does not follow the installation guidelines of our customer support team;
  7. a user does not accept technical assistance;
  8. a user does not have a physical access to a target phone or has forgotten the password to unlock it;
  9. a user refuses to re-install or re-link iKeyMonitor in the event of the performed upgrade of the operating system on the target device or being unlinked or damaged by anti-virus software, target device’s owner or other services;
  10. user has lost license key, which has resulted in loss of data, temporary loss of access to the user’s emcpanel or any other inconveniences for the user.
  11. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, application was not used, etc.);
  12. a user request a Non-Existed feature which is not listed in iKeyMonitor Full Features

iKeyMonitor NO-Jailbreak Spy

No refund can be issued to a user in case the reasons for a refund are completely beyond iKeyMonitor control. They include, but are not limited to:

  1. a user doesn’t have iCloud ID or password of the target iPhone
  2. user’s iCloud credentials for a target device are not up-to-date;
  3. iCloud backup can not be activated to a target device by a user, even though it is technically possible;
  4. a target device does not have daily WI-FI connection;
  5. a user does not follow the installation guidelines of our customer support team via email or telephone call;
  6. a target device does not have enough space in iCloud for saving backups and a user is not able to increase it;

EaseMon

No refund can be issued to EaseMon in case their reasons for a refund are completely beyond EaseMon control. They include, but are not limited to:

  1. a target Windows PC/MAC is not owned by a user or a user did not received a consent of a target Windows PC/MAC owner to install the EaseMon;
  2. a user does not follow the installation guidelines received from our customer support team via email or telephone call;
  3. a user does not accept technical assistance;
  4. personal reasons (I’ve changed my mind, I’ve made a purchase by mistake, Software was not used, etc.);
  5. no access to a target Windows PC/MAC;
  6. a target Windows PC/MAC does not have an Internet connection;
  7. a user’s target Windows PC/MAC is not in compliance with the EaseMon compatibility requirements;
  8. EaseMon was unlinked or damaged by anti-virus software or by a target device’s owner;
  9. a target Windows PC/MAC has lost connection with EaseMon due to the absence of Internet access, factory reset or update to the latest operating system version.